Terms of Service

Standard Business Terms and Customer Information

I. Standard Business Terms

§ 1 Basic Provisions

(1) The following terms are applicable to all contracts you conclude with us as a supplier via the website. The inclusion of your own conditions is not considered unless agreed otherwise.

(2) 'Consumer' refers to any natural person who enters into a transaction for purposes that predominantly are outside his trade, business or profession. 'Businessman' is any natural or legal person or a partnership with legal capacity acting in the exercise of its independent professional or commercial activity when concluding a transaction.

§ 2 Conclusion of the Contract

(1) The contract's subject matter is the selling of products.

(2) By placing a product on our website, we make a binding offer to conclude a contract under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
Products intended for purchase are moved to the "shopping cart". You can access the shopping cart via the navigation bar and make changes at any time.
After accessing the "Checkout" page and entering personal data along with payment and shipping conditions, all order data is then displayed again on the order summary page.
If you use an instant payment system as your payment method, you will either be taken to the order overview page in our shop after completing the form or you will first be directed to the website of the instant payment provider.
If the transfer to the instant payment system is made, you will make the appropriate selection or input of your data there. Finally, you will be directed back to our online shop's order summary page.
Before submitting the order, you have the opportunity to check all details again, change them (also using the "back" function of the internet browser) or cancel the purchase.
By submitting the order via the corresponding button ("order with obligation to pay" or similar), you declare the acceptance of the offer in a legally binding way, by which the contract is concluded.

(4) Your inquiries for the preparation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g., via email), which you can accept within a period of 5 days.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partially automated via email. You must therefore ensure that the email address you have provided us with is correct, and that the receipt of the emails is technically ensured, particularly not blocked by a SPAM filter.

§ 3 Custom Products

(1) You provide us with the necessary information, text or files for customizing the product via the online ordering system or via email immediately after concluding the contract. Any specifications we might have made regarding file formats must be observed.

(2) You are obligated to ensure that the data you provide does not infringe on any third-party rights or laws. You expressly release us from any claims by third parties in this regard. This also applies to the costs of necessary legal representation.

(3) We do not check the transferred data for correctness. Therefore, we cannot assume any liability for errors.

(4) Before producing the customized product, we will send you a draft which you must promptly check. Production will not proceed without your approval.

§ 4 Special Agreements on Offered Payment Methods

Payment options and terms are outlined during the purchase process and are provided by our partners.

§ 5 Right of Retention, Reservation of Ownership

(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price is paid in full.

§ 6 Warranty

(1) Statutory warranty rights apply.

(2) As a consumer, you are requested to check the product promptly upon delivery for completeness, visible defects, and transport damage, and to notify us and the carrier of any complaints quickly. Your failure to comply will not affect your statutory warranty claims.

§ 7 Choice of Law, Place of Performance, Jurisdiction

(1) The law of our country applies. For consumers, this law applies only to the extent that it does not remove any protective standards of the country in which the consumer has his habitual residence.

(2) The place of performance for all services related to the business existing with us as well as jurisdiction is our seat, as far as you are not a consumer but a businessman, a legal entity under public law or special fund under public law.

II. Customer Information

1. Identity of the Seller

Alternative dispute resolution:
The European Commission provides a platform for online dispute resolution (ODR), available at [ODR platform link].

2. Information Regarding the Conclusion of the Contract

The technical steps to conclude the contract, the conclusion of the contract itself, and correction options are conducted according

to the regulations "Conclusion of the Contract" in our standard business terms (part I.).

3. Contractual Language, Saving the Text of the Contract

3.1 The contractual language is English.

3.2 We do not save the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically saved using the browser's print function. After we receive the order, the order data, the legally required information for distance contracts, and the standard business terms are sent to you again via email.

4. Codes of Conduct

4.1 We have subjected ourselves to the codes of conduct of [applicable organization], which can be viewed electronically at their website.

5. Main Features of the Product or Service

The main features of the product and/or service can be found in the respective offer.

6. Prices and Payment Arrangements

6.1 The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

6.2 Shipping costs are not included in the purchase price. They are accessed via a correspondingly designated button on our website or in the respective offer, are shown separately during the order process, and are to be borne by you additionally, unless free shipping is confirmed.

6.3 The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.

6.4 Unless otherwise specified for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

7. Delivery Conditions

7.1 Delivery conditions, delivery date, and existing supply restrictions can be found under a correspondingly designated button on our website or in the respective offer.

7.2 If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold goods during shipment only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently contracted a transport company not named by the entrepreneur or a person otherwise designated to carry out the shipment.

8. Statutory Warranty Right

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions of Business (Part I).

These SBTs and customer information have been prepared by the legal experts dedicated to IT law and are continuously checked for legal compliance. Responsibility for the legal security of the texts is taken by [Legal Advisory Body], and liability is assumed in case of warnings. More detailed information can be found at [Legal Advisory Body's website].

Latest update: 2.2024