FAQ: Frequently Asked Questions



DIAMANT L'ÉTERNEL represents a fresh chapter in the realm of diamond jewelry, championing the cause of sustainability. Our unique jewelry pieces are crafted from natural, ethically sourced diamonds and recycled gold through meticulous handiwork. Emphasizing eco-friendly practices, transparency, fair conditions, and the highest quality standards, we cater to the contemporary woman. She is defined by her strength, elegance, self-assurance, and dynamic spirit. DIAMANT L'ÉTERNEL is dedicated to those who seek luxury without compromise, aligning with their values of environmental responsibility and ethical elegance.

What does the DIAMANT L'ÉTERNEL collection encompass?

The DIAMANT L'ÉTERNEL collection offers a blend of timeless classics and contemporary designs. Beyond engagement and wedding rings, it features cherished everyday jewelry pieces - all expressive, forward-thinking, and intricately handcrafted to deliver an unparalleled sparkle.

How can I contact DIAMANT L'ÉTERNEL?

Our customer service is available to you by phone from Monday to Sunday between 10:00 a.m. and 6:00 p.m. You can also reach us at any time via Whatsapp on the same number or send an email to info@diamantleternel.com Our team will respond to your request within 24 hours.

If you have more in-depth questions about our engagement rings and jewelry, you can book an individual appointment with one of our diamond experts here .



How should I properly care for and maintain my jewelry?

To maintain the beauty and integrity of your jewelry, it's recommended to occasionally cleanse it in a gentle, soapy water solution. Carefully rinse to remove any soap and grease residues, then dry the piece with a soft cloth. Diamonds, known for their hardness, are relatively simple to care for. Regular polishing with a damp, soft cloth and, if needed, a soft brush under running water will keep them sparkling. For prolonged brilliance, an annual cleaning in an ultrasonic bath is advisable. DIAMANT L'ÉTERNEL offers a complimentary annual cleaning service for your jewelry; please reach out to our customer service to arrange this.

Do I have a guarantee on my piece of jewelry?

DIAMANT L'ÉTERNEL provides a comprehensive 12-month guarantee on your personalized jewelry piece. This guarantee is valid assuming there has been no external damage, intentional destruction, or natural wear and tear (such as scratches). It specifically covers any clear manufacturing defects.

What should I keep in mind when wearing my jewelry?

When wearing your jewelry, it's advisable to avoid wearing it during physical activities, sunbathing, performing household chores, or while in the sauna. Additionally, protect your jewelry from direct contact with cosmetics like hairspray, deodorants, sunscreen, and from exposure to fats and oils.


XXXXXXXXXXXXWhat are the shipping costs for my order?

We offer free & insured round trip shipping via DHL for all our domestic deliveries.

How is my order shipped?

All shipments are sent free of charge and insured via UPS Express and are usually delivered within 5-7 days .

Shipments with a goods value of more than €5,000 are insured and delivered free of charge by express courier within 24 hours of shipment.

For our international shipments we use DHL International.


How to Return or Exchange Your Order

To initiate a return, simply reach out to our customer service team within 30 days of receiving your diamond. You can contact us via email at info@diamantleternel.com Our friendly team will guide you through the return process and provide you with a free DHL return label.


What Payment Options are Available?

We offer diverse payment options for your ease: PayPal, ApplePay, KLARNA for flexible purchases, instant transfer, and major credit/debit cards. Your available options will be displayed at checkout. Shop confidently with us!"

Is a purchase on account possible?

"Certainly! We collaborate with KLARNA to facilitate purchases on account. Please note, KLARNA may have specific conditions for order approval. Upon successful completion, your order will be processed. Purchases on account are available to fully legally competent individuals."

Curious about installment purchases?

Simply choose 'Payment by installments with KLARNA' during checkout. KLARNA has its approval conditions and offers different installment terms. After completing the necessary steps, your order will be processed. Installment purchases are only available for fully legally competent individuals."